FAQ
Q1: Do you ship to my country?
A1: Yes. We proudly ship worldwide🌎! Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase ✅!
We’ve shipped to over 200+ countries and we love adding more to the list!
Q2: How long does shipping take? When will I receive my order?
A2: It all depends on your country! Find your region and estimated delivery time in the below.
Delivery Estimate
United States
Canada
United Kingdom
Australia
New Zealand
7 - 10 Business Days
All other countries 10 - 21 Business Days
Tracking numbers are sent by email in 2-5 days after you place your order.
We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship. 🌟
Q3: My order has been dispatched, can I track it?
A3: Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.
Have your tracking number on hand? You can track your shipping status in www.17track.net
Q4: Do you offer a guarantee? Can I return my items?
A4: Of course. We offer an extended 90 days guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@mesonline.co. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
Q5: Can I change or cancel my order?
A5: Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at:
3 hours after you place your order, we won’t be able to make any changes or cancel it.
Q6: What methods of payment do you accept?
A6: We accept ALL major credit cards, PayPal, and Apple Pay.
All payments are securely processed with 128-bit encryption - nice! 💳
Q7: Do I need to pay import duties?
A7: No, you do not.
Still have a question? No problem!
Email us: support@essence-pro.com